Sarah Chen
- Title
- CEO & Co-founder
- Background
- Former Head of Support at TechCorp
- Experience
- 10+ years in customer success
- sarah@tatua.com
Sarah led support teams of 50+ agents and understands the challenges of scaling customer service operations.
Our Story
Founded in 2020 by former enterprise support leaders, Tatua was born from frustration with outdated ticketing systems. We've processed over 2 million support tickets and helped companies reduce response times by an average of 45%.
After experiencing the pain of managing support operations at scale, our founders knew there had to be a better way. Traditional ticketing systems were slow, inflexible, and created more problems than they solved.
Our Mission
To eliminate support chaos and help businesses deliver exceptional customer experiences through intelligent automation and streamlined workflows.
Meet Our Team
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Marcus Rodriguez
- Title
- CTO & Co-founder
- Background
- Ex-Senior Engineer at CloudScale
- Experience
- Expert in distributed systems
- marcus@tatua.com
Marcus built high-performance systems serving millions of users and brings that expertise to support infrastructure.
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Jennifer Park
- Title
- Head of Product
- Background
- Former Product Manager at SupportFlow
- Experience
- Specialist in UX design
- jennifer@tatua.com
Jennifer designed user experiences for complex enterprise software and focuses on making support tools intuitive.
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David Kim
- Title
- Lead Developer
- Background
- Full-stack engineer, 8 years experience
- Experience
- Open source contributor
- david@tatua.com
David contributes to major open source projects and ensures our platform follows industry best practices.
By the Numbers
- Founded
- 2020
- Team Members
- 25+
- Happy Customers
- 500+
- Tickets Processed
- 2M+
- Average Resolution Improvement
- 45%
- Customer Satisfaction
- 4.8/5 stars
Our Values
- Customer First
- Every decision starts with how it impacts customer experience
- Transparency
- Open communication builds trust with customers and teammates
- Innovation
- Continuously improving to solve evolving support challenges
- Reliability
- Building systems that work when customers need them most