Sarah Chen
CEO & Co-founder
Our Story
Founded in 2020 by former enterprise support leaders, Tatua was born from frustration with outdated ticketing systems. We've processed over 2 million support tickets and helped companies reduce response times by an average of 45%.
After experiencing the pain of managing support operations at scale, our founders knew there had to be a better way. Traditional ticketing systems were slow, inflexible, and created more problems than they solved.
Our Mission
To eliminate support chaos and help businesses deliver exceptional customer experiences through intelligent automation and streamlined workflows.
Meet Our Team
Select a team member's photo, name, or title to read their full bio.
By the Numbers
- Founded
- 2020
- Team Members
- 25+
- Happy Customers
- 500+
- Tickets Processed
- 2M+
- Average Resolution Improvement
- 45%
- Customer Satisfaction
- 4.8/5 stars
Our Values
- Customer First
- Every decision starts with how it impacts customer experience
- Transparency
- Open communication builds trust with customers and teammates
- Innovation
- Continuously improving to solve evolving support challenges
- Reliability
- Building systems that work when customers need them most